Room Directory
Environmental Program
Check our environmental policies and help us during your stay.
Emergency Numbers
Reception
Dial 9
Hospital
Avenida Luís de Camões, nº 57 – 9004-514 Funchal
Telf: 291 705600 (Hospital Dr. Nélio Mendonça)
The nearest Medical Center is located in the village of Caniço, with various doctors and nurses:
Hospital da Luz - Clínica do Caniço
Rua Francisco Peres, Edifício Alfa R/C – Caniço
Tel. (00351) 291 934 504
Pharmacies
The nearest pharmacy is located in the center of Caniço.
Farmácia do Caniço
João Gonçalves Zarco 74 – Caniço
Tel. (00351) 291 930 570
Monday to Sunday 8am – 12pm
Bank holidays 9am – 10pm
Local emergency police/ambulance/ fire brigade
Dial 0112
Facilities and Services
Breakfast
Ondamar Restaurant
Breakfast buffet is served daily from 7:30 a.m. 10:00 a.m.
Snack Pack
We are happy to provide you a special snack pack for your outdoor adventures. Order your snack pack one day in advance (until 6 p.m. at Galosol Reception). Prepare your own sandwich and collect your pre-ordered snack pack at Ondamar Restaurant in the morning.
- 1 Sandwich with ingredients at your choice (prepare your own sandwich)
- 1 Piece of fruit (also at your choice)
- 1 Chocolate bar
- Nuts
- 1 Pack of cookies
- 1 Orange juice
Price: from 10€
Please do not take food with you from the breakfast buffet.
Check in/Check-out
You can check-in your room from 3:00 p.m.. When checking-in at the hotel reception you are provided with your Galo Resort Hotel Card. Please show your Hotel Card whenever required by hotel staff.
On departure day, rooms should be left by 11:00 a.m.. In the meantime, your luggage can be stored in the Reception of Hotel Galosol (dial 9)
Restaurants
At Galo Resort you can find the following restaurants:
Atlantis – Fish, seafood and grill (dial 5639)
Restaurant Atlantis is our Fish, Seafood and Grill restaurant with snacks, lunch and dinner à la carte menu. The menu is based on delicious and freshly made specialties. Here you have the option to sit outside at the sun terrace while enjoying the atmosphere and the stunning view over the Ocean.
Location: Bathing Complex Lido Galomar
Opening Hours
Breakfast: 07:30 a.m. - 10:00 a.m.
Lunch: 12:00 p.m.- 4:00 p.m.
Dinner: 6:00 p.m.- 9:30 p.m.
Restaurant Ondamar (dial 5413)
Restaurant Ondamar is a buffet style restaurant with a wonderful view over the Atlantic Ocean. Here we serve breakfast and dinner to our half board guests. The attractive and tasteful dinner buffet offers a different thematic every day. Part of the buffet comprises of a show cooking where you can watch the preparation and taste freshly made delicatessen. Vegetarian options as well as a kid buffet are also available.
BB Guests, as well as outside visitors, are also welcome to join us in our Buffet Restaurant Ondamar. Check our HB promotions (dial 9)
Location: Sentido Galosol, Level -1
Breakfast Buffet - Opening Hours: Every day from 07:30 to 10:00
Dinner Buffet - Summer: From 18:30 to 21:00 Winter: From 18:00 to 20:30
Dress Code: Smart casual
Dine Around (dial 9)
Half Board guests enjoy exclusive access to our Dine Around Credit Voucher programme, offering the flexibility to dine across the resort’s restaurants: Atlantis Sharing Experience Restaurant | Pizzeria O Galo | Capoeira Lounge Bar
Booking one day in advance necessary (dial 9).
Bars
At Sentido Galo Resort you can find the following bars.
Capoeira lounge (dial 5681)
Perched on the cliffside right above the Atlantic Ocean, Capoeira Lounge offers breathtaking sea views and a vibrant atmosphere. Relax with a selection of delicious snacks, toasties, signature cocktails, long drinks, and local favourites such as Madeira’s traditional poncha, while enjoying one of the island’s most spectacular sunsets.
Explore our carefully curated wine list from the resort’s exclusive in-house cellar, and make the most of your evenings with live entertainment, music performances, and sports broadcasts in a unique oceanfront setting.
Location: Bathing complex Lido Galomar
Opening Hours
Everyday: 3 pm - 11pm (Snacks last order 9 pm)
Blue Bar (dial 5542)
The Pool Bar offers a relaxed atmosphere where our guests can enjoy fresh drinks, tea and coffee, cakes, ice-cream, fresh sandwiches and other delicious snacks.
Location: Pool terrace of Hotel Galosol (Floor -1)
Opening Hours: Every day from 11:00 a.m. to 6:00 p.m. (Snacks 12:00-4:00 p.m.)
Galo Active Bar (dial 5523)
Located within Galo Active (Floor -3 of Sentido Galosol), this vibrant sports bar is the perfect place to recharge before or after your workout. Guests can enjoy a selection of sports drinks, healthy refreshments, and nutritious snacks specially designed to support an active lifestyle and enhance recovery.
Whether you're heading to the gym, returning from a training session, or simply looking for a casual and energetic atmosphere, it's the ideal spot to refuel, relax, and stay motivated throughout your stay.
Location: Galo Active Health Club
Opening Hours: The same as Galo Active Health Club (See Galo Active Health Club, for more information)
ATM
The nearest ATM is located at Mendonça Supermarket. To reach it, walk up to the main road directly in front of the main reception of Sentido Galosol. The supermarket is just a short walk away and the ATM can be found outside the store.
Baby Cradel
If you wish a baby cradle or extra bed please contact our Housekeeping or the Reception (dial 9).
Bank
You can find a range of national banks in the center of Caniço.
Opening Hours: Monday to Friday from 8:30 am to 3 pm
Bathrobe
Suites and Cliff Rooms included
Receiving and change of the bathrobe at the ASHOKA SPA (floor -1)
between 9 a.m. and 11 a.m. and 5 p.m. to 7p.m.
Bathrobe: 25€ caution and 5€/week, bathrobe exchange 5€
Cleaning
For any housekeeping requirements, please contact the Housekeeping or the Reception of Hotel Galosol (dial 9).
Credit Cards
At Galo Resort we accept the following credit cards: American Express, Diners Club, Master Card and Visa.
Diving Center (Dial 5209)
Manta Diving Madeira
Discover some of Madeira’s most spectacular underwater landscapes at our fully equipped diving centre, located at the Lido Galomar Bathing Complex. Explore our exclusive house reef, featuring four dive sites ranging from 5 to 35 metres in depth, right next to the renowned Garajau Underwater Nature Reserve.
Recognised as one of the best diving centres in the Atlantic and certified according to ISO 24803, we offer exceptional diving experiences in waters influenced by the Gulf Stream, home to a fascinating blend of Atlantic and tropical marine fauna and flora.
Whether you are a beginner or an experienced diver, enjoy a wide range of services including equipment rental, Nitrox, Bonex Scooter Ecos, and GoPro hire. Choose between convenient shore dives directly from the beach or exciting boat dives to explore Madeira’s rich underwater world.
Do not disturb Sign
If you put the “Do-not-disturb-sign” on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to skip the room’s makeover. For safety purposes, we will have to check your room if the “Do-not-disturb-sign” sign is on your door for more than 24 hours.
Drugs, Illegal substances and weapons
Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply. The Hotel will notify the responsible authorities.
Electricity/Voltage
220 Volts. Travel Adaptors are available at the reception
Emergency exits
In case of an emergency please contact the Reception immediately (dial 9). The Reception holds a comprehensive first aid kit should anybody need minor assistance.
Emergency exits: Each floor has an emergency door and staircase. In case of an emergency please notify the Reception (dial 9) and follow the emergency signs displayed in your room and in the hotel corridors. Should you notice an unattended fire, immediately break the Fire Alarm, which is located at the entrance of each floor. In case of fire, do not use the elevator, use the stairs instead, and go outside the hotel as quick as possible.
Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.
Guest Relations (Dial 5546 )
Our dedicated Guest Relations Team is delighted to assist you with anything you may need during your stay. Whether you are looking for information about the hotel and its facilities, local attractions, bus connections, levada walks, excursions, restaurant recommendations, or insider tips about Madeira, we are here to help make your holiday even more enjoyable.
The Information Desk is conveniently located next to the Reception at Hotel Galosol. Alternatively, you can contact our Guest Relations Team at any time through Reception by dialling 5546 from your room.
We look forward to helping you make the most of your stay with us.
Galo Active Health Club
Our fully equipped gym is located on Floor -3. To ensure a comfortable and hygienic environment for all guests, please use a towel during your workout and wear appropriate sports attire, including a T-shirt.
For your safety and security, the gym is monitored by CCTV. We kindly ask all guests to help keep the facilities clean and tidy after use.
Please note that the use of the gym and its equipment is entirely at your own risk and responsibility. For safety reasons, children under the age of 16 are not permitted in the training areas.
Opening hours: Monday to Friday: 07:00 a.m. - 10:00 p.m. Weekend and Bank Holidays: 09:00 a.m. - 09:00 p.m.
Location: Galosol Hotel (-3 Floor)
Hairdryer
Hair dryer provided in all guest bathrooms in a special bag under the lavatory.Indoor Pool
Indoor Pool
Relax and unwind in our indoor heated pool, located within the Galo Active Health Club on Level -3 of Sentido Galosol. Maintained at a comfortable temperature of 27°C to 28°C, the pool provides the perfect setting for a refreshing swim or a moment of relaxation.
The wellness area also features a spacious Jacuzzi and a dedicated sauna zone, offering a variety of saunas and experience showers designed to enhance your wellbeing and relaxation. For more details about the available sauna facilities, please refer to the Sauna section.
Whether you are looking to recharge after an active day or simply enjoy a peaceful wellness experience, the indoor pool and spa facilities offer the ideal retreat.
Indoor pool and Jaccuzi:
Opening Hours: Monday to Friday from 7am to 10pm
Weekend and Bank Holidays from 9am to 9pm
Internet
High speed Wireless internet is available in the entire hotel (including rooms) free of charge.
Key Card and entry
Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.
Kitchinete
Some of our rooms are equipped with a private kitchenette that includes micro wave, stove and a sink.
Laundry
You will find a laundry bag inside your closet. Please be aware that this bag is intended for laundry service only. Should you require laundry or dry cleaning service, please fill out the respective laundry form, and put it together with the clothes in the Laundry bag, so that our Housekeeping can collect it.
Should you wish to receive your clothes on the same day, make sure that they are collected before 10:00 a.m. (dial 9 - Reception).
Normal Service: From Monday to Sunday
Express Service: 50% Extra Charge (incl. Bank Holidays)
Lost and Found
Please contact the reception in case of any lost or found items.
Luggage
You can store your luggage free of charge. Just ask at our reception. Please note that Sentido Galo Resort cannot be made responsible for loss or damage to your belongings.
Mail Postage
We are happy to collect and post your letters and postcards if they are stamped.
A variety of stamps are available at the Reception of Sentido Galosol (dial 9) Looking for a post office? Check Post Office bellow.
Outdoor Activities
Lokoloko
Mountain Biking - Bike Rental; Canyoning; Jeep Combo; Kayak Tours;
Many other activities and experiences around Madeira
Dial 5550
Outdoor Pools
Lido Galomar Sea Water Pool with Children’s Area 18x4m = 72sqm | Height = 1,35m
Galosol Outdoor Pool with Children’s Area 12x12m = 144sqm | Height = 1,35m
Schedule: Winter: 9 a.m. - 6 p.m. Summer - 9 a.m. - 7 p.m.
Pets
Pets are not allowed in any Sentido Galo Resort Hotels. We kindly ask our guests to not feed any straying dogs or cats, due to safety and hygiene reasons.
Pillows and Matress
Should you need extra pillows please contact our Housekeeping or the Reception of Hotel Sentido Galosol. We also have at your disposal Mattress toppers choose the best choice for you and add extra comfort to your bedding. Check our menu (dial 9)
Pillows | Bed toppers | Twin Bed Connector Mattress Pad
Please have a look at our menu.
Post Office
CTT
Estr. Ponta Oliveira. 18, Caniço
9125-999 Caniço
Schedule: Week days: 08:30 a.m. - 05:30 p.m.
Reception
The Sentido Galo Resort comprise of the following two reception desks:
The main reception located in Sentido Galosol - Dial 9
Address: Rua Dom Francisco Santana - Caniço de Baixo
Opening Hours: 24 Hours
Reception in Sentido Galomar - Dial 9
Address: Rua Baden Powell - Caniço de Baixo
Opening Hours: 8 a.m. - 12:30 p.m. and 3:30 p.m. - 7 p.m.
Sauna
All guests have free access to our sauna facilities:
Sauna | Bio sauna | Steam bath
Opening hours:
Monday to Friday from 11:30 a.m. to 9:30 p.m.
Weekend and Bank holidays from 12:00 p.m. to 8:30 p.m.
Please read and respect the rules applied to the indoor pool and sauna areas displayed at the entry doors and indoor pool area.
SPA
Ashoka SPA - trust in your elements - inspired by nature and its five elements
Massage, beauty and energetic treatments
Ocean view panoramic Sauna
Dial 5532
Location: Sentido Galomar (-2 Floor)
Security
Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.
Smoking
Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking.
Supermarket “SPAR”
Estr. Avelino Pinto 55, 9125-031 Caniço
Schedule:
Week days: 09:00 a.m.-8:00p.m
Saturday: 09:00 a.m.-1:00p.m. 2:00p.m.-8:00p.m.
Sunday: 09:00a.m.-2:00p.m.
Towels
Towels in the Rooms
At Sentido Galo Resort, protecting the environment is one of our core commitments. To help us reduce water and energy consumption, we kindly invite you to participate in our towel reuse programme.
If you would like your towels to be replaced, please leave them on the bathroom floor. Towels left hanging will be considered for reuse. During room cleaning, our Housekeeping team will replace only those towels placed on the floor.
Towels for Pool and Bathing Complex
You will find one Pool Towel or each person in your room at arrival.
Towels for Gym and Saunas
Towels for the use of the gym and saunas are available at the Reception of Galo Active or ASHOKA SPA, upon signature. Towels can be exchanged and should be returned at the end of your stay, otherwise, according our environmental policy a fine will be charged.
Security
Evacuation
An alarm will go off in the case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.
Emergency exits
Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.
Fire Alarm System
The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions, no money will be refunded when our guests are instructed to leave because of breaking the Hotel Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.
First Aid
Should you require First Aid Assistance, please contact the reception 9
Need to see a doctor but it is not life threatening? Please contact the reception 9
Hotel safety
The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers, and fire hoses.
Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In the case of an emergency situation please always follow their instructions. Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.
If you detect smoke
-
Alarm the reception during opening hours and/ or call 112
-
Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher
-
Leave the building via the stairs and emergency exits and meet at the parking
Violence
Any violence to our guests or staff will lead to your immediate eviction from the hotel and the police will be informed. According to our Terms & Conditions, no money will be refunded when our guests are instructed to leave because of breaking the Hotel Rules.
Room equipment
Electricity
When you enter the room please put your key in the energy saver and leave it there. Now you have electricity. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries, etc.) will keep working.
Power adapters are available on request at the Reception of Sentido Galosol (dial 9). The voltage in Galo Resort Hotels amounts to 220V.
Heating/Cooling System
The comfort rooms in the Hotel have a central controlled air-conditioning at their disposal. Due to a safety sensor, the air conditioning will not operate when windows and doors are not properly closed. Please contact the Reception (dial 9) in case you need any assistance.
TV Manual
To turn on the TV please use the remote control.
Guests can benefit from an interactive experience and internet access in the room. In the rooms, you can find 32 and 40 inches Full HD Led Smart TV’s, with smartbox system, that allows interactive HD contents and free Wi-Fi.
Safety Box
All Sentido Galo Resort rooms are equipped with a safety deposit box that guests can use to safeguard their valuables. Please contact the Reception (dial 9) if you wish to use the safety deposit box in your room. The Sentido Galo Resort Management can’t be held responsible for the loss or theft of personal property left unattended in the rooms. Valuables should be placed in the safety deposit box.
Key Card
All rooms at Galo Resort are based on a magnetic card system which enables our guests to securely open and close their doors, as well as, switch on the electricity in the room and secure the safety deposit box (please ask Reception to activate this option). In case the key is malfunctioning, please contact the Reception.
Mini Bar
All Sentido Galo Resort rooms are equipped with Minibar. All consumed Minibar items will be directly debited on your room bill. Please be aware that any attempt of payment fraud will not be tolerated.
Telephone
All Sentido Galo Resort rooms contain a direct-line telephone. You can make internal calls (free of charge) and external calls (paid service).
External calls:
First dial 0 and then the wanted number.
International calls: First dial 0, followed by the international code and then the wanted number.
Africa 27 | Austria 43 | Belgian 32 | Brazil 55 | Denmark 45 | England 44 | Finland 0358 | France 33 |
Germany 49| Holland 31| Hungary 36 | Ireland 0353 | Italy 39 | Lichtenstein 0423 | Luxemburg 0352 |
Poland 48 | Russia 07 | Spain 34 | Sweden 46 | Switzerland 41 | Turkey 90 | USA 01 | Yugoslavian 0381
Rates
Portugal - 291xxxxxx – 0,30€ first minute, then 0,03€ / 5 Sec.
Portugal - Mobile 9xxxxxxxx – 0,30€ first minute, then 0,005€ / Sec.
Europe - 0,40€ per 10 seconds for the first minute; then 0,04€ / Sec.
North America - 0,045€ / Sec. | South America - 0,05€ / Sec.
Yoga
Meeting point: Galosol reception 07:30 a.m.
Book one day in advance
Commitment Value: (please check at the reception)
Special Yoga events – check the weekly program
More informations Dial 5546
Entertainment
Check our Weekly programe at your TV
More informations Dial 5546
Lido Galomar Bathing Complex
Rua Baden Powel tel.: 291 930 930
Schedule: Winter: 9 a.m. - 6 p.m. Summer - 9 a.m. - 7 p.m.
This private bay, protected by the cliffs, offers a salt water pool, multiple accesses to the sea by stairs and solarium areas. It features changing rooms, sanitary facilities, lifeguard, sunbeds, snack bar, restaurant and a diving centre. Here you can dive directly from the complex into the underwater nature reserve of Garajau. Water activities available: Snorkeling gear rental and tours; kayake rental; diving courses and tours.
Transportation
Transfer
We will be pleased to organize a transfer to the Airport with our hotel bus - according to availability and against a fee. Should you wish such service, please contact the Reception of Sentido Galosol (dial 9) in advance.
Public Transport
The main bus stop in Caniço de Baixo is located in the parallel road above Reception Galosol, at about 3 minutes walking distance (100m). Timetables for the busses to Caniço and Funchal are available at the Reception and in your Galo Resort Hotel-Card. Bus tickets are directly purchased with the bus driver.
The easiest way to get to the hotel is by way of public transport. From FUNCHAL, take bus 555. Sentido Galo Resort is just down the crossroad.
Parking
Public parking is available near the resort for an additional charge. Parking spaces are subject to availability and fees may apply according to local regulations and parking operators.
For further information on nearby parking options and rates, please contact our Reception Team, who will be happy to assist you.
Location: Public parking areas are available within walking distance of the resort
TAXI
Our reception staff is happy to order a taxi (dial 9)
Car Rental
Please contact the Reception (dial 9) or you travel operator to receive up-to date information on the price list.
Flight Info
Latest flight info can be found at Madeira Airport or Lisbon Airport
